Making the most of your
with Suzanne Burns
Making the
most of your
with Suzanne Burns
Start your journey
Where are you now
and where do you want to be?
CHAOTIC
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Ad hoc
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Undocumented
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Unpredictable
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Minimal procedures
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Minimal processes
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Reliance on best intention and experience
REACTIVE
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Compliant
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Fight fires
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Initiate processes and procedures
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Many priorities
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Inconsistent communication
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Inconsistent performance
DEVELOPED
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Define service levels & SOP'S
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Role, responsibilities & accountability defined
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Implement training plans
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Adapt policies and procedures in line with values and culture
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Managers initiate quality conversations
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Implement strategies to maximize performance
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Predict problems
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Automate
DRIVEN
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Implement nifty concepts to delight the customer
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Understand costs
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Action plans to increase profit
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Set quality goals
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Worthwhile conversations
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Link metrics and deliver business outcomes
OUTSTANDING
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Clear and exciting organisational strategy translates into daily method of operation
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Daily actions positively impact
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Market share
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Revenue
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Profit
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Cost reduction
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Company culture & actions consistently add value and are recognised by the customer
A bespoke plan
tailored to your
exact needs
There’s a voice that keeps on calling me. Down the road, that’s where I’ll always be. Every stop I make, I make a new friend.
A bespoke plan
tailored to your
exact needs
There’s a voice that keeps on calling me. Down the road, that’s where I’ll always be. Every stop I make, I make a new friend.
Coaching, training & mentoring to work
for you
How to 1
Can’t stay for long, just turn around and I’m gone again.
How to 2
Can’t stay for long, just turn around and I’m gone again.
How to 3
Can’t stay for long, just turn around and I’m gone again.
How to 4
Can’t stay for long, just turn around and I’m gone again.
Testimonials
Chiara Di Rienzo
Co-founder and director at Acuity-Services Assoc. CIPD
I had the pleasure to work with Suzanne in 2016 developing the Employee Engagement Survey for Acuity. Following the Survey, Suzanne designed a bespoke workshop for the Leaders in the Organization to analyse the data and explore learning opportunities with a detailed and motivating engagement map. This is not the first time I work with Suzanne and her passion for people and commitment towards the success of initiatives and workshops is second to none. Suzanne background in branding, organisational culture and strategy allowed us to align our vision and values in different aspects of the business and across functions. I truly enjoyed working with Suzanne and look forward to working with her again soon.
I had the pleasure to work with Suzanne in 2016 developing the Employee Engagement Survey for Acuity. Following the Survey, Suzanne designed a bespoke workshop for the Leaders in the Organization to analyse the data and explore learning opportunities with a detailed and motivating engagement map. This is not the first time I work with Suzanne and her passion for people and commitment towards the success of initiatives and workshops is second to none. Suzanne background in branding, organisational culture and strategy allowed us to align our vision and values in different aspects of the business and across functions. I truly enjoyed working with Suzanne and look forward to working with her again soon.
Sue Carroll
Helping businesses transform their people and customer experiences
Suzanne is an intuitive and savvy coach, mentor & HR professional. Able to get to the heart of things she is able to challenge the status quo whilst remaining at all times supportive and a true partner. Suzanne gets the "people piece", knows what works and what doesn't, brings a strong commercial element to the table and is very focussed on outcomes / making a difference. I would jump at the chance to work with her on any HR, people, change, leadership or L&D project.
Suzanne is an intuitive and savvy coach, mentor & HR professional. Able to get to the heart of things she is able to challenge the status quo whilst remaining at all times supportive and a true partner. Suzanne gets the "people piece", knows what works and what doesn't, brings a strong commercial element to the table and is very focussed on outcomes / making a difference. I would jump at the chance to work with her on any HR, people, change, leadership or L&D project.
Ian Barrigan
Chief Commercial Officer at RBH Hospitality
When Suzanne and I worked together we had a very full, fast-moving HR agenda across a very broad range of issues (including performance management, recruitment and restructuring, coaching and development, and succession planning). She prioritised effortlessly and coordinated a delivery plan that gave us the results that we needed when we needed them. Her experience of working in such highly-pressurised environments means that she's able to maintain focus and keep a strong sense of perspective, both of which are so important in these roles, and I'd recommend her work to anyone.
When Suzanne and I worked together we had a very full, fast-moving HR agenda across a very broad range of issues (including performance management, recruitment and restructuring, coaching and development, and succession planning). She prioritised effortlessly and coordinated a delivery plan that gave us the results that we needed when we needed them. Her experience of working in such highly-pressurised environments means that she's able to maintain focus and keep a strong sense of perspective, both of which are so important in these roles, and I'd recommend her work to anyone.